Returns & cancellations

Know your refund
before you say yes.

Tell us what happened. We will show the money you may get back and explain every deduction in simple words.

Request an eligible return within 7 days of delivery. You will see the estimate before submitting.

Four simple rules

Easy to understand.

Not shipped yet?

You get back everything you already paid.

Changed your mind?

Ask within 7 days. Keep the tumbler unused, unwashed, and in its original box. You pay for its trip back.

Our mistake?

Contact us with photos of the issue. A video helps but is not compulsory. INFINSHER pays approved return and replacement-delivery costs. Your statutory rights remain protected.

Refused after shipping?

We review the reason first. Only an agreed, documented RTO cost may be deducted for a customer-caused cancellation. Forward freight is not automatically passed to you for a courier-failed delivery, and the separate COD handling fee remains applicable. No automatic forfeiture or double return charge.

Step 1

Tell us about the order.

Sign in and enter your order number. We securely use your saved order, confirmed payments and owner review. Missing information shows as awaiting confirmation.

Order number

What happened? Cancel before dispatchThe parcel has not left INFINSHER. Cancel or refuse after dispatchThe parcel has already started travelling. Return because I changed my mindWithin 7 days, unused and in the original box. Wrong, damaged, or defective itemINFINSHER checks and pays an approved return. Courier failure or INFINSHER mistakeWe investigate; no automatic courier deduction.

Change-of-mind requests must be made within 7 calendar days of delivery, unused and unwashed in original packaging. Product photos are required for wrong, damaged or defective claims; an unboxing video is optional. After an eligible returned product reaches our warehouse safely and passes inspection, an approved refund is normally processed within 7–10 working days. Choose quantities for a partial return after loading the first estimate. Read the full policy.

Know your refund
before you say yes.

Easy to understand.

Tell us about the order.

Check the money.

Before you submit

Sign in