Delivery
We prepare successful orders carefully and normally dispatch them within 2 working days. Most orders are expected to arrive within 7 working days, subject to serviceability and courier conditions.
- Dispatch: within 2 working days after the order and required payment are successfully confirmed. Sundays and public holidays are not counted as working days.
- Normal delivery: within 7 working days after successful order confirmation. Remote locations, severe weather, public holidays, courier disruption or an incomplete address can take longer.
- The checkout securely checks prepaid or COD serviceability using the customer's PIN code.
- The final delivery charge is shown before payment. Free delivery applies when the merchandise total after product discounts and coupons exceeds ₹999, excluding GST. Exactly ₹999 does not qualify.
- COD requires the selected courier's RTO security plus its live API COD fee before dispatch, without an INFINSHER markup on that fee. The fee is quoted on the full discounted product value including GST, excluding shipping, without subtracting the advance. Forward delivery is not included in the online COD amount. RTO security counts toward the order; the COD fee is a separate service charge. Free delivery covers forward shipping only, not COD fees, RTO security or applicable return costs.
- Customers should check their name, phone number, address, and PIN code carefully.
- Dispatch means the parcel has left our warehouse; delivery means it has reached you. Live courier estimates can differ from our normal timeframe and are estimates rather than guaranteed delivery dates.
- We investigate a delayed or failed delivery before assigning responsibility. A courier failure or our mistake does not automatically create a customer charge. For customer-caused missed or refused delivery, any redelivery fee is explained and agreed before a new shipment is arranged.
Need it by a date? Contact INFINSHER on WhatsApp to confirm packing and dispatch availability. Tracking is shared after shipment booking; booking alone does not mean the parcel has left us.
Returns & cancellations
You may request an eligible return within 7 calendar days after delivery. Our return tool shows the available items and an estimated refund before you submit the request.
- Cancel before dispatch: everything already paid is returned.
- Customer-caused cancellation or refusal after dispatch: we review the reason and the actual courier bill. Any agreed, disclosed RTO deduction is shown before approval, subject to applicable consumer rights. We do not automatically pass forward freight to the customer for a courier-failed delivery. The quoted COD service fee remains a separate service charge and is not removed by this rule. Any genuine remainder of collected money is refunded rather than automatically forfeited. Free delivery does not remove the applicable cancellation review.
- Forward delivery, RTO and return pickup are different journeys. We never deduct RTO and a return-pickup fee for the same return journey. A checkout quote is not a final courier bill; any weight adjustment needs supporting evidence and owner review.
- Change of mind: request within 7 calendar days of delivery. Keep the product unused, unwashed, and in its original packaging. You pay the agreed return-pickup fee. Already-paid forward delivery and the quoted COD service fee are not refunded. We do not recover forward delivery that was free for a change-of-mind return. Used drinkware is not eligible for a change-of-mind return.
- Before submitting a return, select the items and review the live pickup estimate, provisional refund entitlement and non-refundable amounts. The preview expires after 15 minutes. Your agreed pickup deduction is recorded; a higher deduction needs a new agreement. If live rates are unavailable, you can request manual review without authorising an unknown charge. Approval, pickup booking and refund payment are separate steps. For an approved full-order wrong, damaged or defective refund, original delivery and COD fees are included and INFINSHER pays reverse pickup.
- Wrong, damaged, or defective item: contact us promptly with the order number and upload clear product photos with the request. Photos are required so the owner can review the claim before approving return pickup; an unboxing video helps but is optional. Do not upload unnecessary personal information. After review, we arrange an appropriate replacement or refund. INFINSHER pays approved pickup and replacement-delivery costs. A full-order refund includes original delivery; a partial refund uses the affected items' actual discounted price including GST.
- Business or courier failure: no automatic customer courier deduction. We investigate and offer the appropriate refund or redelivery. Change-of-mind deadlines and unused-product conditions do not remove statutory rights for a genuine defect or other covered failure.
- Refunds cannot exceed the money actually collected, less refunds already sent. COD amounts not yet collected are not refundable. Partial returns use the saved discounted item value and corresponding GST, not today's price; any previously refunded items are checked to avoid duplicate refunds.
Refund timeline: After the returned product reaches our warehouse safely and passes inspection, an approved refund is normally processed within 7–10 working days. Bank or payment-provider posting time may apply after we initiate it. We use the original payment method where available; for cash collected, we agree a secure refund method and share the refund reference. The calculator shows an estimate but does not send money. Review or submit a request.
Privacy
The checkout sends only the delivery PIN code, payment preference, and parcel details to Shiprocket to request and confirm a delivery price. It does not send the customer's name, phone, email, or street address while calculating that price.
- Shiprocket API credentials remain on INFINSHER's server and are never exposed in browser code.
- After the customer confirms an order request, their name, email, phone, delivery address, selected products, and order totals are saved privately on INFINSHER's server.
- Stock reservations, prepared confirmation messages, and shipment identifiers are saved with the private order record.
- Customers can open an order with their private confirmation link, or track it using the order number and matching email address or mobile number.
- The owner view is protected by a hashed password and an expiring private session.
- The return estimator securely sends the order number and selected reason to our server while you are signed in. It reads your saved order and owner-reviewed refund information. A request is saved only when you choose Submit request; calculating does not book a courier or issue a refund.
- The site uses essential server cookies for signed-in customer sessions. These cookies help account and order features work and are not used for advertising.
- The shopping bag, favourites, checkout draft, and privacy choice may be stored in the browser's local or session storage.
- Optional Google Analytics and Meta advertising tools run only after a visitor accepts optional marketing tools. Visitors can accept, decline, or later change this choice using the Privacy choices control.
- If a visitor separately joins INFINSHER updates, we save their email address and the time they gave consent for product, care, and occasional offer updates. We do not automatically send these messages; they can opt out by contacting customer care.
- Online payment is handled by Razorpay. INFINSHER stores payment identifiers and status, but not card, UPI PIN, OTP, or banking credentials.
- Customers will be given a contact method for privacy questions.
Contact: For privacy or marketing-consent questions, contact infinsher@gmail.com.
Ordering terms
The website saves an order securely, reserves tracked stock, assigns a unique order number and opens Razorpay Standard Checkout. Successful orders are normally prepared for dispatch within 2 working days.
- Product prices and the live Shiprocket courier charge are checked again by the secure server before the order request is saved.
- Every unpaid order is marked “Waiting for online payment” and is not ready to dispatch.
- Razorpay payment signatures and captured status are verified by the server. Browser messages alone never mark an order paid.
- Only the private owner view can prepare a live Shiprocket shipment after payment capture and full order-number confirmation.
- Product colours can appear slightly different depending on screen settings. Colour-styled KIVO images are based on the supplied product photographs.
- An order is considered confirmed only after the full prepaid amount or COD advance is captured through Razorpay.
Need help? Contact INFINSHER at infinsher@gmail.com or +91-7027172466. Our registered business address is Ground Floor, 1st Shop, Haryana Timber Store, near Railway Crossing, Kaithal Road, Karnal, Haryana 132001.
